canu

Guilty as charged

Posted by: canublog on: July 23, 2009

Social marketing is a demanding beast. There is some irony in a company delivering activity for their clients but neglecting their own activity (yes that’s us) but in our defence we have been rather busy.

The key to a successful social network is constant maintenance, a drip feed of interesting communication that is neither intrusive or dull (there are certain individuals who are guilty of over twittering, they shall remain nameless!) Interest and standout are king.

The first major row to erupt over a brands use of Twitter came from Habitat who mangaged to upset Iran – Twitter is a key resource for information to flow through the country and is monitored by many, including various intelligence agencies. Using the name @HabitatUK they “tweeted’ site updates but with the hashtags – keywords that help Twitter users locate posts on specific themes -#Iran, #Iranelection, #mousavi and others. At what point someone thought this was a good idea defies logic and throws into question that theory that any publicity is good publicity.

It  triggered a massive backlash and flooded a number of channels with product advertising diluting the message from people in Iran who are busy trying to get the word out on what is happening in the country.

While Habitat UK has pulled the messages, and issued a public apology, the damage in the longer run is going to be one of those case studies in what not to do in social media.

The opening up of the social network world exposes brands at grass routes level to the cause and effect felt by the consumer, experts can deftly create the campaign but brands beware the unhappy punter!

Take the example of Dave Carroll who composed United Breaks Guitars after his Taylor acoustic was damaged at Chicago’s O’Hare airport. His You Tube hit has had 3.5 million hits in 10 days, and has been a PR disaster for the airline, which has seen its share price plunge by 10%, wiping $180m off the company’s value.

Next time you have a gripe with a major brand what will you compose?

50 Golden Brands

Posted by: canublog on: May 1, 2009

The Marketing Society has turned the clock back 50 years to illustrate the power of branding a product, so what is your favourite?

Will it be the iconic Mini? Will it be Hovis, Apple or M&S? Whatever it will be it will have to have made their impact after 1959 when the list begins.

But what is it that makes a great brand? Sir Keith Mills, the businessman behind such iconic brands as Air Miles and Nectar, writes in The Times, “There is a difference between the brand name or logo and what the brand means — and I think that is one of the big misunderstandings. People talk about name recognition or the design of the brand logo as opposed to really what it stands for — and what it stands for takes a long time to build and a lot of money.

“You can’t create a brand just with great adverts, that’s important but it is more than that, it is about the product, how it is packaged, it’s about the people that produce it, make it, distribute it. It’s about the customer service that goes behind it, it’s a whole combination of things that make up what people in the business call brand attributes.”

Sir Keith, who is deputy chairman of the London 2012 Olympic Games Organising Committee, believes that it takes five things to turn a brand from bronze to gold-medal status. “I think that a great brand needs a personality. I think you can look at brands like Levi or Smirnoff or Nike and they all have what I consider to be personalities.”

Next, a great brand has almost generic status “like asking for a Coke even when you want a Pepsi . . . Then, all great brands need to be great products — they need to deliver what they say on the tin.” Microsoft or easyJet are good examples, he believes. Great brands are also trusted by their customers — Shell or eBay, perhaps.

“Finally — and this is the real acid test — they need to have built a relationship with the consumer where the consumers are advocates of the brand, ie: they go and tell their friends about it. Apple and, probably, M&S are two examples where people will say quite proudly: ‘I got this in M&S or I’ve just got an Apple computer or an iPod.’ ”

And not on his list but equally important, Sir Keith said, the company has to “live” the brand. “So if you walk around the headquarters and talk to the people who work there, they understand what the brand means and are passionate about it and they really believe it — they live it.”

The list makes really interesting viewing. You cannot help but be familiar with all of the brands featured but on closer examination, considering what would be our favourite is a tough ask. It might have been Heinz if I wasn’t so uncomfortable with Beans becoming Beanz and it might have been BT, which from an aesthetic point of view is great but any dealings with them result in having to lie down in a darkened room for many hours.

So Lego it is, even though standing on a piece in barefoot hurts beyond belief!

www.50goldenbrands.com/vote-brands/

The other survey of perhaps more interest is where you can vote for your Marketing Hero…

Now that lot is food for thought!

www.50goldenbrands.com/vote-heroes/

How much do you love your blackberry?

Posted by: canublog on: April 28, 2009

Limited edition handsets feature Pantone 109 styling

yellow-blackberry.jpgSmartphone manufacturer BlackBerry is best buddies with Selfridges, and to celebrate the department store’s 100th birthday it’ll be releasing ten bright yellow BlackBerry Bolds with redesigned number keys.

The handsets will be individually numbered one to ten, and go on sale at Selfridges in London today for £1,000 each. Want one? Well, I don’t imagine there’ll be a mad rush, so you can probably pop down tomorrow.

BlackBerry

Fantastic it’s friday

Posted by: canublog on: April 17, 2009

How is it that with a four day week you always get to friday feeling like you have been hit by a truck?

Canu-land has been pretty frenetic this week, Rude Health are keeping us busy, as are Life Activation, Richmond Borough Council, Fekkai and others. All good though, projects are coming to fruitition so pop back soon to see the results.

New blackberries have just arrived and are looking lovely in their boxes on the side… we aren’t going to touch them until later… really… we are not…

The best chinese tea in London – Tea Orient

Posted by: canublog on: April 6, 2009

Based in Sedley Place off Oxford street is a real oasis of calm, Tea Orient. We are delighted to be working with Molly Lai, the owner and imersing ourselves in the fascinating world of chinese tea.

Our role is to drive awareness of the brand both on and offline and we have condicted some very interesting consumer research to understand the rationale behind purchase and what consumers feel.

Check back soon as the campaign starts to build and contact us to try the tea.

c

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canucat

  • Loving tweetdeck! 15 hours ago
  • National Children's Orchestra - amazing! Looking forward to working with them in the future 1 day ago
  • Redoing the Canu website... 1 month ago
  • Phew, falling over in a large G&T. Great day topped off by Hampton Court Choir - lovely 1 month ago
  • Lovely project for Fekkai today. Launching in Harrods this sunday. 1 month ago